1. Introduction
Imperial Grains Inc. (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us.
2. Information We Collect
We may collect the following types of personal information through our website or direct communications:
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Contact Information: Name, company name, email address, phone number, country.
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Business Inquiries: Product interests, shipping details, order quantities, Incoterms preferences.
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Technical Information: IP address, browser type, referring/exit pages, and cookies (see Section 6).
We collect only the information necessary to fulfill your request or provide our services.
3. How We Use Your Information
We use the information we collect for the following purposes:
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To respond to inquiries and provide quotations.
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To fulfill and manage orders.
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To communicate with you about our services, products, and updates.
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To improve our website and user experience.
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To comply with legal and regulatory obligations.
4. Sharing and Disclosure
We do not sell or rent your personal information. We may share your data only with:
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Trusted third-party service providers (e.g., shipping agents, IT providers) who assist in operating our business.
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Regulatory or legal authorities if required by law or to protect our rights.
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Our internal team and business affiliates, only as needed to fulfill your requests.
All third parties are required to protect your data in accordance with privacy standards.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes it was collected for or as required by law. After this period, your data will be securely deleted or anonymized.
6. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, but some features of the website may not function properly as a result.
7. Your Rights and Choices
Under Canadian privacy law, you have the right to:
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Access the personal information we hold about you.
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Request correction of inaccurate or outdated data.
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Withdraw consent or request deletion of your information (subject to legal obligations).
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File a complaint with the Office of the Privacy Commissioner of Canada.
To exercise these rights, please contact us at the address below.
8. Data Security
We implement appropriate physical, technical, and administrative safeguards to protect your personal information against loss, misuse, or unauthorized access. However, no method of transmission over the internet is 100% secure.
9. International Users
If you are accessing our website from outside Canada, please be aware that your information may be transferred to and processed in Canada, where data protection laws may differ from your jurisdiction.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website indicates your acceptance of any changes.
